What is the typical processing time?

Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.

My order is taking longer than expected to process. Where is my order?

We’re so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability. Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment. Feel free to reach out to us at support@getbarcart.com if you have any questions about your order.

How can I cancel my order?

Please email support@getbarcart.com right away! Be aware if your order has already been confirmed by a retailer, Barcart cannot guarantee they will be able to cancel your order.

What happens if my order is returned?

If the provided delivery address is incorrect, if you refuse delivery, or if delivery is not successful after the final delivery attempt, we will refund you minus any restocking fees incurred. We reserve the right to withhold the shipping costs in addition to the costs of the shipment's return from the refund. 

What name will appear on my bank statement?

All payments are processed by our ecommerce fulfillment partner, Barcart, so you will see  BARCART/MASH&GRAPE on your statement when completing your purchase.

I need to change my address.

Please email support@getbarcart.com right away! Be aware if you’re reaching out longer than two hours after your order has been placed, or you’re looking to change your address to a different state, Barcart cannot guarantee that they will be able to satisfy your request.

I missed the carrier’s delivery attempt. What do I do next?

Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.

If the package is returned to the sender please, email support@getbarcart.com. Be aware that there may be additional fees to help offset the costs of retailers accepting returned packages or reshipping orders.

REFUNDS

How do refunds work?

Barcart cannot guarantee that a retailer will agree to accept a return or exchange. Please review Barcart’s terms before purchasing and contact Barcart if requesting a refund. In the event that your order is refunded, the refund will be processed directly by Barcart and may take 5-10 days to post back to your original payment method.

Due to policies set in place by our payment processor, Barcart must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.

If you order DOS BOOTS LIQUOR combined with our merchandising, be aware that you will receive 2 separated shipments, 1 from DOS BOOTS (merchandising) directly and another shipment with our mezcal only, from our 3rd party seller Barcart,

DOS BOOTS MEZCAL is not a licensed beverage alcohol retailer and is not involved with the sale or delivery of alcohol products.

Please review the FAQ’s below and Barcart’s terms for more information about orders placed on this website.

If you have issues with an order you placed on this website, please either reply to your order confirmation email or reach out to us at support@getbarcart.com or info@dosboots.com

OUR MEZCAL

What is Dos Boots Mezcal?

Dos Boots Mezcal is a premium mezcal crafted from 100% agave, offering a rich and authentic Mexican spirit. Our mezcal is produced with traditional methods, capturing the essence of the agave plant straight from Oaxaca, Mexico, and delivering a unique, smooth taste.

How is Dos Boots Mezcal different from other mezcal brands?

Dos Boots Mezcal stands out for its commitment to quality and traditional craftsmanship. We source the finest agave plants, use time-honored production techniques, and prioritize a smooth, flavorful profile. Our dedication to authenticity sets us apart in the world of mezcal.

Where is Dos Boots Mezcal produced?

Our mezcal is proudly produced in Oaxaca, Mexico, a region known for its rich agave cultivation and mezcal-making heritage. We carefully select the agave plants from this region to ensure the highest quality and authenticity in every bottle.

Is Dos Boots Mezcal suitable for cocktails or best enjoyed neat?

Dos Boots Mezcal is versatile and can be enjoyed both ways. Whether you prefer it neat to savor the full flavor profile or in cocktails to add a unique twist, Dos Boots Mezcal enhances any drinking experience.

Is Dos Boots Mezcal gluten-free and vegan?

Yes, Dos Boots Mezcal is gluten-free and vegan. It is made exclusively from agave, making it a natural and pure spirit suitable for individuals with specific dietary preferences or restrictions.

Where can I purchase Dos Boots Mezcal?

Dos Boots Mezcal is available at select liquor stores, bars, and restaurants. You can also purchase it online through our BarCart partner that is totally integrated with our brand's website, where we offer convenient shipping options to many locations.

What makes Dos Boots Mezcal a sustainable choice?

We are committed to sustainability and environmental responsibility. Our production practices prioritize eco-friendly methods, and we work closely with local communities to support fair and ethical practices in agave cultivation.

How should Dos Boots Mezcal be stored?

To preserve the quality and flavor of Dos Boots Mezcal, store the bottle in a cool, dark place away from direct sunlight. Once opened, it is recommended to consume the mezcal within a reasonable timeframe to enjoy it at its best.

Do you offer tours or tastings at the Dos Boots Mezcal distillery?

We currently do not offer tours or tastings at our distillery. However, we regularly engage with our community through events and promotions. Follow us on social media @dosbootsmezcal, and subscribe to our newsletter for updates on any upcoming experiences.

How can I contact Dos Boots Mezcal for further inquiries?

For any additional questions or inquiries, please feel free to contact our customer service team at info@dosboots.com. We are here to assist you and ensure you have the best Dos Boots Mezcal experience.

Thanks!

Dos Boots Mezcal Team